Refund Policy

 The information provided by N-DOT on this website is for general informational purposes only. All content, products, and services are provided "as is" without any warranties of any kind, either express or implied. While we strive to ensure that the information on this website is accurate and up-to-date, we make no representations or warranties about the accuracy, completeness, or reliability of any information, products, or services provided. 

 Eligibility for Refunds

• To be eligible for a refund, the item must be unused, in its original condition, and returned with all original tags and packaging.

• Refund requests must be made within  2 working days of receiving your order. Items returned after this period may not be eligible for a refund.

2. Non-Refundable Items
The following items are non-refundable:

• Sale or clearance items

• Gift cards

• Items marked as "final sale"

• Custom or personalized items

3. How to Request a Refund

• Contact our customer service team at [Email Address] or [Phone Number] with your order number and reason for the return.

• We will provide instructions on how to return your item. Please note that return shipping costs are the customer's responsibility unless the item was damaged or incorrect.

4. Processing Your Refund

• Once we receive and inspect your returned item, we will notify you via email about the status of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original payment method within [X] business days.

5. Late or Missing Refunds
If you haven’t received a refund yet:

• Check your bank or credit card statement again.

• Contact your bank or credit card company, as it may take some time before your refund is officially posted.

• If you’ve done all of this and still haven’t received your refund, please contact us at [Email Address].

6. Exchanges
If you wish to exchange an item for a different size or color, please contact us to arrange an exchange, subject to stock availability.

7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 3 working days of receipt. We will provide a replacement or refund at no additional cost.

8. Changes to This Policy
We reserve the right to modify or update this refund policy at any time without prior notice. Please check this page regularly for any changes.

9. Contact Information
For any questions about our refund policy, please contact us at info@nirvighnaapparels.com